Privacy Policy

1. Introduction

Naxlify ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. This policy complies with South Africa's Protection of Personal Information Act (POPIA) and applicable United States privacy laws.

By using our website, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

Information You Provide Directly

When you use our contact form, we collect your name, email address, and the content of your message. This information is used solely to respond to your inquiry.

When you book a call through Microsoft Bookings, we collect the information you provide during the booking process, including your name, email address, and any details you include in your booking request.

Information Collected Automatically

We use Google Analytics to collect information about how visitors use our website. This includes your IP address (anonymised), browser type, device information, pages visited, time spent on pages, and referring website. This data is collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries submitted through our contact form
• To schedule and manage appointments booked through Microsoft Bookings
• To analyse website traffic and improve our website's performance and user experience
• To comply with legal obligations

We do not use your personal information for marketing purposes or send promotional emails.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and to collect analytical data through Google Analytics. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of cookies we use:

• Essential cookies: Required for the website to function properly, including cookie consent preferences.
• Analytics cookies: Used by Google Analytics to collect anonymised data about website usage.

You can manage your cookie preferences through your browser settings or through the cookie consent banner displayed on our website. Disabling analytics cookies will not affect the functionality of the website.

5. Third-Party Services

We use the following third-party services that may process your personal information:

• Google Analytics: Analyses website traffic. Google's privacy policy can be found at policies.google.com/privacy
• Microsoft Bookings: Manages appointment scheduling. Microsoft's privacy policy can be found at privacy.microsoft.com/privacystatement

These third-party providers have their own privacy policies governing the use of your information.

6. Data Retention

Contact form submissions are sent to us via email and retained in our email system for as long as necessary to address your inquiry and for our legitimate business records. Booking information is retained in accordance with Microsoft Bookings' data retention policies. Google Analytics data is retained according to Google's data retention settings.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under South African Law (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator if you believe your rights have been violated

9. Your Rights Under United States Law

If you are a resident of the United States, you may have additional rights depending on your state of residence. For example, California residents may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our third-party service providers operate. These countries may have different data protection laws. By using our website, you consent to such transfers.

11. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us at:

Email: info@naxlify.com